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As a shop owner, perhaps more frequently than you care to admit, you may find yourself sitting in hopelessness. When your accountant hands over that upsetting P&L report; when there’s an unexpected slump in sales; when you make an oops buying mistake – that little voice starts whispering: Why on earth did you ever open...CONTINUE READING
Category:Take Five

Friendly to Engage

Hannah Alhalel greets every customer who enters Fire & Ice, her Glenview, Illinois, apparel and accessories boutique, with a smile. It’s just one of many steps the co-owner takes to develop a relationship built on trust and honesty, she says.   Customer Service Alhalel’s customers appreciate her ability to be honest with them, and that...CONTINUE READING